Shipping policy

APEX TECH — SHIPPING & DELIVERY POLICY
Last Updated: 30/08/2026
This Shipping & Delivery Policy explains how Apex Tech processes and fulfils customer orders.
1. OUR FULFILMENT MODEL
Apex Tech is an online retailer and may use third-party suppliers, distributors and fulfilment partners to
process and dispatch orders.
Apex Tech does not necessarily keep every product advertised on the website in physical stock.
Depending on the product ordered, your item may be shipped directly from one of our approved suppliers
or fulfilment partners.
2. DELIVERY TIME
Our estimated delivery timeframe is generally:
5-14 BUSINESS DAYS
Delivery times may vary depending on your location and other relevant circumstances.
The stated timeframe is an estimate and is not an absolute guarantee unless a specific delivery period is
expressly agreed.
Factors that may affect delivery include: Your delivery location;
Supplier processing times;
Courier operations;
Remote or outlying areas;
Public holidays;
Weather and other disruptions;
Incorrect delivery information; and
Circumstances outside reasonable control.
We will make reasonable efforts to keep customers informed about significant delays.
3. ORDER PROCESSING
Orders may require payment verification and supplier confirmation before fulfilment begins.
1
Once an order has been processed, we may not always be able to cancel or modify it immediately,
particularly if it has already entered the supplier or courier fulfilment process.
This does not affect any statutory cancellation rights you may have.
4. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact details.
Please check your information carefully before placing an order.
If an incorrect address is provided, delivery may be delayed and additional costs may arise.
5. DELIVERY COSTS
Any applicable delivery costs will be displayed before you complete your purchase, unless delivery is
expressly advertised as free.
Apex Tech will not intentionally add undisclosed mandatory delivery charges after an order has been
placed.
6. TRACKING
Where tracking is available, Apex Tech will provide tracking information or instructions once it becomes
available.
Some suppliers or courier services may have different tracking systems.
7. DELIVERY DELAYS
Although Apex Tech aims to meet estimated delivery periods, delays can occasionally occur.
If there is a significant delay, please contact us and we will investigate the order with the relevant supplier
or courier.
Nothing in this policy removes any rights you may have if Apex Tech fails to fulfil an order within the period
required by applicable law or the agreement.
8. UNAVAILABLE PRODUCTS
Because product availability can change, an item may occasionally become unavailable after an order is
placed.
If this happens, Apex Tech will notify you as soon as reasonably possible.
2
Where the order cannot reasonably be fulfilled, we will provide an appropriate refund in accordance with
applicable law.
9. RECEIVING YOUR ORDER
Please inspect your package and products as soon as reasonably practical after delivery.
If your product appears damaged, incorrect or incomplete, please take photographs where possible and
contact Apex Tech.
Reporting a problem promptly helps us resolve it faster and does not replace your statutory consumer
rights.
10. CONTACT US
For delivery questions or assistance:
Apex Tech
Email: ApexTechOfficial26\@gmail.com
Telephone/WhatsApp: +27 72 630 5777
End of Shipping & Delivery Policy