Refund policy

APEX TECH — RETURNS & REFUNDS POLICY
Last Updated: 30/08/2026
At Apex Tech, we want our customers to shop with confidence. This Returns & Refunds Policy explains how
returns, refunds, replacements and defective products are handled.
This policy applies together with our Terms & Conditions and does not remove or limit any rights that
customers have under applicable South African law.
1. CONTACT US BEFORE RETURNING A PRODUCT
Before returning a product, please contact Apex Tech and provide:Your order number;
Your name;
The product you wish to return;
The reason for the return; and
Photographs or videos where relevant.
Please do not send a product back to a supplier or other address unless Apex Tech has provided you with
return instructions.
This is particularly important because Apex Tech may use different suppliers and fulfilment partners.
2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is:Damaged;
Defective;
Unsafe;
Incorrect; or
Materially different from what you ordered,
please contact Apex Tech as soon as reasonably possible.
We may request photographs, videos or additional information to investigate the issue.
Where a product is defective or otherwise fails to meet the standards required by applicable law, Apex Tech
will provide the remedy required by law. Depending on the circumstances and applicable law, this may
include a repair, replacement or refund.
Nothing in this policy limits the consumer's statutory rights.
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3. YOUR RIGHTS UNDER SOUTH AFRICAN CONSUMER LAW
South African consumer law provides an implied warranty of quality in respect of qualifying goods supplied
to consumers.
Where goods fail to meet the applicable requirements and standards, consumers may have rights to return
the goods within the legally applicable period and, depending on the circumstances, choose a repair,
replacement or refund.
Apex Tech will not charge a consumer a penalty for exercising a valid statutory right.
4. ONLINE PURCHASE CANCELLATION RIGHTS
Certain online purchases may be subject to statutory cancellation or cooling-off rights under South African
law.
If you are legally entitled to cancel an online purchase under the applicable law, Apex Tech will process the
cancellation in accordance with those requirements.
Statutory exceptions may apply to certain products or circumstances.
Where the law permits the direct cost of returning a product to be charged to the customer, Apex Tech may
apply such costs.
5. CHANGE-OF-MIND RETURNS
If you simply change your mind about a product, your rights may depend on the circumstances of the
purchase and applicable law.
Outside any statutory right to cancel or return a product, Apex Tech may consider change-of-mind returns
at its discretion.
Where Apex Tech accepts a voluntary change-of-mind return, the product must generally:Be unused and undamaged;
Be returned with its original packaging;
Include all accessories, manuals and items originally supplied;
Not have been altered or customised; and
Be suitable for resale as new, where applicable.
Apex Tech may refuse a voluntary return where permitted by law if the product has been used, damaged,
altered or cannot reasonably be resold.
This section does not apply where the customer is exercising a valid statutory right.
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6. RETURN SHIPPING
The party responsible for return costs depends on the reason for the return and applicable law.
Where a product is defective or incorrectly supplied and the law requires Apex Tech to bear the cost, Apex
Tech will provide reasonable return arrangements.
Where a customer is returning a product because of a change of mind or under a statutory cancellation
right that permits return costs to be charged to the customer, the customer may be responsible for the
direct cost of returning the product.
Do not return a product until Apex Tech provides return instructions.
7. INSPECTION OF RETURNS
Returned products may be inspected to determine:Whether the reported issue exists;
Whether the product is defective;
Whether the correct product was returned;
Whether the product has been damaged through misuse or unauthorised modification; and
Which remedy is appropriate under applicable law.
Inspection does not remove a customer's statutory rights.
8. PRODUCTS DAMAGED BY MISUSE
Apex Tech is not responsible for damage caused by misuse, abuse, accidents, improper installation,
unauthorised modifications or failure to follow reasonable product instructions, except where applicable
law provides otherwise.
This does not affect a customer's rights regarding an original manufacturing or product defect.
9. REFUNDS
Where a refund is approved or legally required, Apex Tech will process it as soon as reasonably practical and
in accordance with applicable law.
Bank or payment-provider processing times may affect when the funds become visible in the customer's
account.
Refunds will generally be processed using the original payment method where possible and appropriate.
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10. NON-RETURNABLE ITEMS
Certain products may not be eligible for return in particular circumstances where the law permits an
exception, including products that have been personalised, specially made to a customer's specifications, or
otherwise fall within a statutory exception.
Any product-specific restrictions will be clearly communicated where applicable.
11. HOW TO REQUEST A RETURN
Contact Apex Tech using:
Email: ApexTechOfficial26\@gmail.com
Telephone/WhatsApp: +27 72 630 5777
Please include your order number and a clear description of the issue.
We will provide instructions for the next steps.
End of Returns & Refunds Policy